Policies

Check In is anytime after 3:00 PM. Please call if you will be arriving later than 7:00 PM. We'll be happy to make arrangements. Check Out is at 11:00 AM. If guests have not made prior arrangements with the Inn for a later check-out-time, a 50% room rate will be added to the final bill.

All reservations must be secured by a deposit of 50% of the value of the stay. For ticketed events, the ticket price will be charged at the time the reservation is made.

Due to our intimate size, any cancellations affect us significantly. Consequently, we adhere to a strict cancellation policy. Should you cancel your stay fourteen (14) days or more prior to your arrival, we will be happy to hold your deposit for a future stay, or arrange for a refund less a $25.00 processing fee. Cancellations within fourteen (14) days of your arrival will result in a forfeiture of your deposit. Cancellations made on the same day of your arrival, early departures or no shows will be responsible for the entire reserved stay. Ticket purchases for ticketed events are non-refundable within 30 days of the event.

Two night (or more) reservations are required for weekends and peak foliage season, three nights on certain holiday weekends.

Nightly rates for all rooms, cottages and cabins with the exception of the Silversmith's House are based on double occupancy. The Silversmith's House cabin is based on four occupants.There is an additional charge of $20 per person per night for additional occupants in any of the rooms, cottages and cabins.

We accept Visa, MasterCard and Discover cards.

Please note that under Ohio law, our inn is completely non-smoking inside. Smoking is permitted outside in designated areas only. If we can smell smoke or ashes in your room, we will assess a $250 cleaning fee to the credit card number with which your reservation was made.

While we are pet people ourselves, we are unable to host pets in our guest rooms. If we observe that a pet has been in your room, we will assess a $500 cleaning fee to prepare the room for the next guest, who may not be a pet person.

The Inn's facilities and guest rooms are for the use of registered Guests only.

To provide you with the utmost privacy, we will not enter your room during your stay. Housekeeping would be glad to freshen your room at your request, please just let one of our staff members know.

At Ravenwood Castle, we are dedicated to protecting your privacy and safeguarding your personally identifiable information. Our main purpose in collecting your personal information is to provide you with a streamlined experience in making reservations at Ravenwood Castle. We only collect information about you that we consider necessary for achieving this. Personally identifiable information is only obtained when making a reservation. All identifiable information provided will not be disclosed to anyone unless we are specifically requested to do so. Ravenwood Castle does not give or sell to anyone any information we collect on our site. We sometimes use data collection devices such as "cookies" on certain pages of the Site to measure effectiveness and safety. A "cookie" is a small file that gets placed on your harddrive that helps us provide our services. You are free to decline cookies if you choose too. At Ravenwood Castle, we take security seriously. When users make a reservation we use every precaution to safe guard it online and offline. Your payment and personal information is always safe. Our Secure Sockets Layer (SSL) software is the industry standard and encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read over the internet. Ravenwood Castle may amend this Privacy Statement from time to time in order to meet changes in the regulatory environment, business needs, or to satisfy the needs of our guests, properties, strategic marketing partners, and service providers.